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Repair Information
Please Read! It
Pays To Troubleshoot First
We request that you contact NK if you feel your product is not
working properly. We can often solve product issues by phone or
e-mail, saving you the time and expense of returning the unit.
If we require the product to be returned, we will issue a Return
Authorization to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25.
To avoid paying this charge unnecessarily, please perform simple
troubleshooting before you send in your product.
Kestrel®, Interval, SpeedCoach or StrokeCoach: Does your unit need
a new battery?
Batteries for these units are available from Radio Shack, K-Mart,
and other stores, as well as directly from Nielsen-Kellerman. Please
make sure your unit's problems aren't caused by a dead battery
before sending it in for repair.
SpeedCoach: Is your unit set up correctly?
Many apparent SpeedCoach problems are caused by incorrect setup.
Please visit the SpeedCoach
Troubleshooting Page for information
about setup.
Kestrel®: Does your unit need a new impeller?
Is your unit displaying "-" or "00" even
when the impeller is spinning?
Please visit the Kestrel® Troubleshooting
Page for information about
testing your impeller. You may need only a $19 replacement impeller
which you can easily install yourself. |
Get answers to more questions like these at NK's Knowledge Center. Or download troubleshooting manuals from the Download Center.
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