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Nielsen-Kellerman
Plain Language Warranty
Kestrel® Wind & Weather Instruments and Accessories Warranty
NK does not believe in "disposable electronics." We
know our products don't lead a pampered life, and we design them
for years of performance in tough conditions. We guarantee every NK product
to be free of defects in materials and workmanship for a period
of FIVE YEARS from your date of purchase. We will repair or
replace any defective product or part when notified within the
warranty period, and will return the product via domestic ground
shipping at no charge.
The following issues do not result from
a manufacturing defect and are not covered under this warranty:
- Damage due to improper use or neglect
(including corrosion)
- Damage resulting from severe impact, crushing or mechanical harm
- Modifications or attempted repairs by someone other than an authorized
NK repair agent
- Impeller failure not caused by a manufacturing defect
- Normal wear from use of the product
- Failed batteries
- Re-calibration beyond 30 days from your date of purchase
Your warranty period will be measured from your date of purchase.
The best way to ensure full warranty coverage is to REGISTER your
NK product promptly (via the provided form or website). We keep your
registration information strictly confidential and do not sell it,
share it, or use it for anything but product-related information
bulletins (which you may decline receiving). If you do not register
and cannot provide proof of purchase, your warranty period will be
measured from our date of manufacture (by serial number), which may
be well before your purchase date.
We request that
you contact NK if you feel your product is not working properly. We can
often solve product issues by phone or e-mail, saving you the time and
expense of returning the unit. If we require the product to be returned,
we will issue a Return Authorization to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25. To avoid paying
this charge unnecessarily, please perform simple troubleshooting before you
send in your product. |
Okay, time for the unavoidable legalese: Except as otherwise provided
herein, no other warranties, expressed or implied, are made with
respect to these products, including, but not limited to, any implied
warranty of merchantability or fitness for a particular purpose.
NK assumes no liability for any damages, losses, or expenses resulting
directly or indirectly from product use.
Calibrations, Certifications and Service
Every NK product is tested and calibrated before it leaves our factory.
We guarantee that it will perform within specifications when you
receive it. If you feel an NK product is not meeting specs when you
receive it, call us and we'll make sure you are operating it correctly.
If it still appears that it may be out of spec, return it to us within
30 days of purchase and we will test and recalibrate all values at
no charge. Beyond 30 days, we offer reasonably-priced tests, calibration
services and NIST certified calibrations as well as Kestrel tune-ups.
See Test
& Calibration Services for details.
All of our measurements are traceable to the National Institute of
Standards and Technology, ensuring the reliability you need. Our
primary Calibration Standards are sent for calibration in accordance
with N.I.S.T. requirements and based on regular schedule. Only approved
laboratories and N.I.S.T themselves are used for these calibration
services. Incoming and outgoing data is supplied with the certificate
of calibration. We provide 5-7 day turnaround on most calibrations
and fast 24-hour service is available. (Rush service adds $50, including
overnight shipping back to you). Note that wind speed can only be
NIST certified to +/- 3%, although NK will only certify a unit that
falls within our +/- 2% wind speed accuracy specification.
We also offer full factory service on every product we manufacture
for as long as we make the product (and as long after as component
availability permits). If we can't repair a product, we will offer
you a brand-new replacement under our Customer Care Program (even
for accidental damage and misuse). Cost of repairs and other important
information can be found here.
We
request that you contact NK if you feel your product is not working
properly. We can often solve product issues by phone or e-mail,
saving you the time and expense of returning the unit. If we
require the product to be returned, we will issue a Return Authorization
to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25.
To avoid paying this charge unnecessarily, please perform simple
troubleshooting before you send in your product.
Customer Care Program
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product. Your trade-in discount applies to the same model or eligible upgrade models within the product group. The chart below lists all the products we accept for trade-in together with the price for eligible replacements. (If there is no price listed, that model is not an eligible upgrade from the trade-in.)
Your
trade-in must be surrendered to receive the discount and
cannot be retained for parts or attempted salvage.
Kestrel Trade-In |
Price of Replacement Kestrel with Customer Care Discount: |
| 1000 |
2000 |
2500 |
2500NV |
3000 |
3500 |
3500NV |
4000 |
4000NV |
4100 |
4200 |
4500 |
4500NV |
| 1000 |
$62.00 |
$92.00 |
$172.00 |
$182.00 |
$152.00 |
$222.00 |
$232.00 |
$302.00 |
$322.00 |
$272.00 |
$322.00 |
$372.00 |
$392.00 |
| 2000 |
|
$83.00 |
$163.00 |
$173.00 |
$143.00 |
$213.00 |
$223.00 |
$293.00 |
$313.00 |
$263.00 |
$313.00 |
$363.00 |
$383.00 |
| 2500 |
|
|
$139.00 |
$149.00 |
$119.00 |
$189.00 |
$199.00 |
$269.00 |
$289.00 |
$239.00 |
$289.00 |
$339.00 |
$359.00 |
| 2500NV |
|
|
$136.00 |
$146.00 |
$116.00 |
$186.00 |
$196.00 |
$266.00 |
$286.00 |
$236.00 |
$286.00 |
$336.00 |
$356.00 |
| 3000 |
|
|
|
$155.00 |
$125.00 |
$195.00 |
$205.00 |
$275.00 |
$295.00 |
$245.00 |
$295.00 |
$345.00 |
$365.00 |
| 3500 |
|
|
|
|
|
$174.00 |
$184.00 |
$254.00 |
$274.00 |
$224.00 |
$274.00 |
$324.00 |
$344.00 |
| 3500NV |
|
|
|
|
|
$171.00 |
$181.00 |
$251.00 |
$271.00 |
$221.00 |
$271.00 |
$321.00 |
$341.00 |
| 4000 |
|
|
|
|
|
|
|
$230.00 |
$250.00 |
$200.00 |
$250.00 |
$300.00 |
$320.00 |
| 4000NV |
|
|
|
|
|
|
|
$224.00 |
$244.00 |
$194.00 |
$244.00 |
$294.00 |
$314.00 |
| 4100 |
|
|
|
|
|
|
|
$239.00 |
$259.00 |
$209.00 |
$259.00 |
$309.00 |
$329.00 |
| 4200 |
|
|
|
|
|
|
|
$224.00 |
$244.00 |
|
$244.00 |
$294.00 |
$314.00 |
| 4500 |
|
|
|
|
|
|
|
|
|
|
|
$279.00 |
$299.00 |
| 4500NV |
|
|
|
|
|
|
|
|
|
|
|
$273.00 |
$293.00 |
Any interface is worth $20 off the cost of a replacement. Serial may be traded up for USB.
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