Return Center

Return Authorizations can only be issued for domestic customers. Please check our Dealer Listing for an authorized service center if you are outside of the US.

Nielsen-Kellerman's Two-Year Warranty

NK does not believe in "disposable electronics." We know our products don't lead a pampered life, and we design them for years of performance in tough conditions. 

We guarantee every NK Rowing product to be free of defects in materials and workmanship for a period of TWO YEARS from your date of purchase, and every Kestrel product to be free of defects in materials and workmanship for a period of FIVE YEARS from your date of purchase. We also offer a 30-day satisfaction guarantee.

Lifetime Customer Care

After the regular warranty expires, NK covers every Kestrel and Rowing Control Unit FOR LIFE with our Customer Care Warranty Program, which allows users to trade in used or damaged equipment for a new replacement at a generous discount.

PLEASE NOTE: any units being returned for trade in under the Customer Care Policy must be received before the discount can be applied to a new unit. Any new units ordered separately are not eligible for credits after purchase.

Return Authorization

Please complete this form prior to returning any product to NK for service, warranty repair or credit. Please provide us with as much information as possible to ensure that there will be no delays in processing your return. After submitting this form, please pack your product carefully and return it to:

NK
REPAIRS/RETURNS
21 Creek Circle
Boothwyn, PA 19061


We recommend you use a method of shipment which enables you to track your product to our receiving department. If you wish NK to send you a prepaid UPS return label, please check the appropriate box at the bottom of this form. If requesting warranty service on a product not registered in our warranty database, please provide proof of your purchase. Item must have been purchased within two years to qualify for warranty services.

Note: Items in bold are required.

Name: (required)

Organization/Company
(if for company or club/school use)
Billing Address: (required)
Billing Address 2:
Billing City, State, Zip: (required)
Check here if billing and shipping are the same
Shipping Address: (required)
Shipping Address 2:
Shipping City, State, Zip: (required)
Office/Day Phone: (required)
Evening/Home Phone:
Alternate/Cell Phone:
Fax:
E-mail Address: (required) All contact will be via email. Please ensure you enter a valid email address and check it regularly.
Verify E-mail Address: (required)
Type of E-mail:
HTML (Graphics)
Plain Text
Best Way to Reach Me:
Product Information
Product: (required)
Where did you purchase your NK Product? (required)
Date of Purchase? (required)
Month | Year

Note the proof of purchase may be required for warranty service.

Serial Number: (required)
Reason for Return: (required)
Additional Information:


Please describe your reason for return in more detail. If your unit requires repair/replacement, please describe the exact problem you are experiencing.

Do you need a complimentary prepaid UPS Shipping Label? (required)

 No, I will return the product at my own cost.
Yes, email me a prepaid UPS Return Label. Do NOT choose if returning item at your own cost. UPS Label will be emailed to you within 1-2 business days of your request.
Yes, send me a prepaid UPS Return Label in the mail. Do NOT choose if returning item at your own cost. UPS Label will be sent to you within 1-2 business days of your request.
(Please allow 2-3 days for processing.)