Product Repairs & Returns

Nielsen-Kellerman's Warranty

NK does not believe in "disposable electronics." We know our products don't lead a pampered life, and we design them for years of performance in tough conditions. We guarantee every NK Rowing and NK Soaring product to be free of defects in materials and workmanship for a period of TWO YEARS from your date of purchase, and every Kestrel product to be free of defects in materials and workmanship for a period of FIVE YEARS from your date of purchase. We also offer a 30-day satisfaction guarantee. Our minimum charge to test a unit and process a repair is $25. To avoid paying this charge unnecessarily, please perform simple troubleshooting before you send in your product.

Lifetime Customer Care

After the regular warranty expires, NK covers every control unit we manufacture FOR LIFE with our Customer Care Warranty Program, which allows users to trade in used or damaged equipment for a new replacement at a generous discount. PLEASE NOTE: any units being returned for trade in under the Customer Care Policy must be received before the discount can be applied to a new unit. Any new units ordered separately are not eligible for credits after purchase.

Cambridge Aero Calibrations and Repairs

NK also provides calibration and repair services for Cambridge Aero soaring instruments no longer in production, including the GPS-NAV Datalogger, GPS-NAV Nav Display, L-NAV Glide Computer, S-NAV Glide Computer and CAVII Variometer. Please click here for more information about the scope and cost of these services. (Cambridge repair services provided by NK are warrantied for six months.)

Return Authorization

Please complete this form prior to returning any product to NK for service, warranty repair or credit. Please provide us with as much information as possible to ensure that there will be no delays in processing your return. After submitting this form, please pack your product carefully and return it to:

NK
REPAIRS/RETURNS
21 Creek Circle
Boothwyn, PA 19061

Return Authorizations can only be issued for domestic customers. Please check our Dealer Locator for an authorized service center if you are outside of the US.

We recommend you use a method of shipment which enables you to track your product to our receiving department. If you wish NK to send you a prepaid UPS return label, please check the appropriate box at the bottom of this form (Cambridge Aero repairs ineligible). If requesting warranty service on a product not registered in our warranty database, please provide proof of your purchase. Item must have been purchased within warranty period to qualify for warranty services.

Note: Items in bold are required.

Customer Information
Name:

Organization/Company
(if for company or club/school use)
Billing Address:
Billing Address 2:
Billing City, State, Zip:
Check here if billing and shipping are the same
Shipping Address:
Shipping Address 2:
Shipping City, State, Zip:
Office/Day Phone:
Evening/Home Phone:
Alternate/Cell Phone:
Fax:
E-mail Address:
Verify E-mail Address:
Type of E-mail:
HTML (Graphics)
Plain Text
Best Way to Reach Me:
Product Information
Product:
Where did you purchase your NK Product?
Date of Purchase?
Month | Year

Note the proof of purchase may be required for warranty service.

Serial Number:
Only one serial number per RA.
We will assign EACH product a separate RA number in our system
Reason for Return:
Additional Information:


Please describe your reason for return in more detail. If your unit requires repair/replacement, please describe the exact problem you are experiencing.

SHIPPING

Please return my product to my via:

Standard Shipping (UPS Ground or USPS Priority to PO Boxes) $8.50
Priority Shipping (UPS 3-Day Select) $14.50
Express Shipping (UPS Next Day Air Standard (3:30 PM) $30.50

(Note - we make every effort to combine RA's from the same customer, in which case shipping costs for additional items will be reduced.)
 
Service Level Selection & Repair Pre-Authorization

Please Select a Product Above

Need your repair back in a hurry? NK offers PRIORITY and RUSH Service on any repair. See the following chart to understand our standard, priority and rush service terms. PRIORITY and RUSH Service both require that you Pre-Authorize our repair work and provide payment information prior to sending in your product. (Repairs are commonly delayed by difficulties in reaching customers for quote approval and payment information.)

Standard Service 8 to 14 business days
Priority Service

5 business days or less
(We may be able to provide a Loaner for Rowing products if we cannot repair within 5 days.)

Requirements for Priority Service • Pre-authorize repair and provide full payment information.
• No additional charge.
• Note PRIORITY next to RA number on your package.
RUSH service

2 days or less

Requirements for RUSH Service • Pre-authorize repair and provide full payment information.
• $25 Rush Handling Fee applies.
• Note RUSH next to RA number on your package.

 

STANDARD SERVICE Check this box if you would rather receive a quote prior to providing payment information.
PRIORITY SERVICE Check this box to bring up the Preauthorization and Payment Sections and ensure expedited turnaround on your repair.
RUSH SERVICE Check this box to bring up the Preauthorization and Payment Sections, accept the $25 Rush Handling Fee, and ensure our fastest turnaround service.

Please authorize the highest level of repair you believe may be necessary. We will automatically perform the LOWEST level required to return your unit to reliable service. If your product requires a higher level of service than authorized, we will contact you for your authorization. Communication delays may affect our ability to meet the service levels stated above. Return shipping charges will be added to the charges below based on your selected shipping service.
TEST & CALIBRATION SERVICES:
Basic Test and Calibration (may select more than one):
Test wind/airflow, record and report results $25.00
Calibrate wind/airflow and reissue certificate of conformity $40.00
Test relative humidity, record and report results $25.00
Calibrate relative humidity and reissue certificate of conformity (NOTE: This service resolves all "E1" errors.) $40.00
Test temperature, record and report results $25.00
Calibrate temperature and reissue certificate of conformity $10.00
Test barometric pressure, record and report results $15.00
Test compass, record and report results $25.00
Calibrate compass and reissue certificate of conformity $10.00
$5.00 discount for combined test and calibration. -$5.00
NIST-Traceable Calibration (may select more than one):
NIST wind/airflow calibration $145.00
NIST relative humidity calibration $145.00
NIST temperature calibration $75.00
NIST barometric pressure calibration $95.00
Tune-Ups (select one):
Tune-Up 1000 $45.00
Tune-Up 2000 $55.00
Tune-Up 2500-3000 $65.00
Tune-Up 3500 $90.00
Tune-Up Kestrel 4000 family models $95.00

WARRANTY REPAIR OR REPLACEMENT (FIVE YEARS):

I have validated my unit's warranty eligibility based on manufacture or purchase date in the Warranty Center. Repair or replace at no charge.

PRE-AUTHORIZED PAYMENT
Total Repair, Test or Calibration Services, including shipping:

MAXIMUM PRE-AUTHORIZED TOTAL:

By checking this box, I agree to the total shown above

Please Bill my Credit Card

Card Type:
Card Number:
Expiration Date:
CVV2 Code:
Billing Information:

Same as above

Name:
Address:
City:
State:
Zip:
Phone Number:
I authorize you to invoice my account under PO# (Net 30 terms must be established).
I have enclosed a check with my returned product in the amount of $0.00
I will send a check payable to NK, 21 Creek Circle, Boothwyn, PA 19061 (not eligible for Priority Service)
PLEASE NOTE: All contact will be via email. Please ensure you enter a valid email address and check it regularly.

If you would like a prepaid UPS Return Label sent to you via email, please check this box.

E-Mail my label

Labels are emailed by the next business day, not instantaneously. Labels will only be issued for domestic shipments.
They will be coming from UPS, not NK. Some ISP's treat the emails as spam. Be sure to check your Spam folder(s). Please allow 2 business days before contacting NK to find the status of your label.



NK has changed their Product Return procedure. To ensure clear communication of the status and handling of each product you return to us, we will assign EACH product a separate RA number in our system. Please use the [Create another RA] button below to automatically transfer your contact information to the next RA to save time. Please be sure to create an RA for each product in the box, and note all RA numbers on the outside of the box when you ship to us.