NK Privacy Policy

Privacy Policy, Security and Online Shopping Satisfaction Guarantee

SECURE ONLINE ORDERING 24 HOURS A DAY

We appreciate your visiting the website of Nielsen-Kellerman Co. We manufacture, and offer for online purchase, durable waterproof weather instruments and electronics for the sports of rowing, paddling and swimming. We have been manufacturing electronics in the United States for 35 years and work hard to maintain our reputation for providing excellent customer service.

Privacy Policy

Our order form asks you to supply us with information specific to your order. The information that you provide is used to process and send your order. We also use the information to contact you if there is a problem with your order. We may occasionally contact you by e-mail or mail for feedback on our products and services and to provide occasional new product or special sale announcements. Nielsen-Kellerman does not sell or share your name, address, phone number, email address or any other personal information with any other company. If you do not wish to receive email or mail from us in the future, please let us know by sending an email to the address below.

Nielsen-Kellerman uses anonymous cookies to track information about your browsing history on NKHome.com. Third-party advertising networks, such as Google AdSense and AdRoll, use that information to tailor advertisements you see throughout the internet to your interests, and help us determine the effectiveness of advertising campaigns. The information practices of these third party advertising companies are governed by their own privacy policies and are not covered by this policy. If you would prefer that we not share non-personally identifiable information with partners, including third parties that use tracking technologies to deliver targeted display advertising, you can opt-out through the Network Advertising Initiative.

Duties, Taxes, Customs or Brokerage Fees

For all orders shipped outside of the USA, duties, taxes, customs or brokerage fees may be required upon delivery of your order. We have no control over these fees and are not liable for any such fees under any circumstances. We cannot provide quotations of the fees charged in your location due to their extreme variability, but be aware that they may equal 25 to 95% of the value of your order depending on your location. Please contact your local customs agent for further information. We generally ship UPS Worldwide Express because we have found them to be both reliable and fast to most overseas locations, but we are aware that their brokerage fees can be somewhat higher than other options due to their expedited service. We are happy to ship via the freight forwarder or alternate carrier of your choice at your expense. If you do not pay the required taxes, fees, duties or brokerage fees when notified by your country's customs agent, the order may be abandoned at your local customs facility and we will not be able to recall the order without paying full shipping and duties. Thus, we will not be able to offer any refunds or credits for any order abandoned or refused by you. We will also not be able to refund any duties, taxes, customs or brokerage fees if you choose to return product for refund. Please fully research all such fees prior to completing your order as we are not able to recall your order once it has left our facility.

Security

Nielsen-Kellerman provides today's best available means to safeguard your transactions. All online transactions are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted form, and then decoded when it gets to us. The locked padlock symbol on your lower rule bar when viewing shopping cart pages confirms that you are within the secure portion of our site.

Although we consider transmitting your credit card information over the Internet in a secure manner such as ours extremely safe, should you feel uncomfortable for any reason please place your order online and choose payment method "Check." Then phone us at 800-784-4221 during our business hours shown below or fax us at 610-447-1577 anytime to complete your order.

Satisfaction Guarantee and Full Two-Year or Five-Year Warranty

To ensure your complete satisfaction, we offer two guarantees. First, if you decide for any reason that you simply do not want a product purchased on our website, return it to us within 30 days for a full refund of the purchase price. The product you return must be in substantially new condition and not have suffered any abuse, misuse orvisible damage. You will need to contact us for an RMA number and please supply us with evidence of your purchase date as well as current contact and refund information. All Nielsen-Kellerman rowing products carry a full two-year warranty against defects in defects in materials and workmanship. All Kestrel products carry a full five-year warranty against defects in materials and workmanship. The provisions of this warranty do not apply to batteries or products that have been subjected to misuse, negligence, accident, alteration or improper maintenance or repair. When returning a product to us for warranty repair or replacement, please enclose evidence that it was purchased within the warranty period as well as your current contact information.

Contacting Us

If you have any questions or concerns regarding our privacy policy, security or warranty, we can be reached at info@nkhome.com or by telephone at 1-800-784-4221 (610-447-1555 inside the USA). Our postal address is:

Nielsen-Kellerman, 21 Creek Circle, Boothwyn, PA 19061

Thank you for shopping with Nielsen-Kellerman!