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Nielsen-Kellerman
Plain Language Warranty
Kestrel® Wind & Weather Instruments and Accessories Warranty
KESTREL POCKET WEATHER METERS 5-YEAR LIMITED PRODUCT WARRANTY
NK does not believe in "disposable electronics." We know that Kestrel Meters don't typically lead pampered lives, and we design them for years of performance in tough conditions. Every Kestrel is designed and manufactured at NK's facility in Boothwyn, Pennsylvania, to be the accurate, reliable weather instrument you need for your application. If for any reason you are not satisfied with the performance or operation of your Kestrel meter in the first 30 days, you may return it to your place of purchase for a full refund.
We guarantee every Kestrel Pocket Weather Meter to be free of defects in materials and workmanship for a period of FIVE YEARS from its date of first consumer purchase. NK will repair or replace any defective product or part when notified within the warranty period, and will return the product via domestic ground shipping or NK's choice of method of international shipping at no charge.
The following shall be excluded from warranty coverage: damage due to improper use or neglect (including corrosion); damage caused by severe or excessive impact, crushing or mechanical harm; modifications or attempted repairs by someone other than an authorized NK/Kestrel repair agent; impeller failure not caused by a manufacturing defect; normal usage wear; failed batteries; and accuracy issues resolvable by recalibration. Recalibration is provided free of charge within thirty (30) days of purchase if necessary.
Except for the warranties set forth herein, NK disclaims all other warranties, expressed, implied or statutory, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by applicable law are limited to the term of this warranty. In no event shall NK be liable for any incidental, special or consequential damages, including, but not limited to, loss of business, loss of profits, loss of data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of an NK product, even if NK has been advised of the possibility of such damages. You agree that repair, and (upon availability) replacement, as applicable, is your sole and exclusive remedy with respect to any breach of the NK Limited Warranty set forth herein. All product liability and warranty options are governed exclusively by the laws of the Commonwealth of Pennsylvania.
Your warranty period will be measured from the first user's date of purchase. The best way to ensure full warranty coverage is to REGISTER your NK product promptly on our website: www.kestrelweather.com. We keep your registration information strictly confidential and do not sell it, share it, or use it for anything but product-related information bulletins (which you may decline receiving). If you do not register and cannot provide proof of purchase, your warranty period will be measured from the Kestrel meter's date of manufacture, determined by serial number.
We request that you contact NK if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorization to expedite the handling of your warranty claim. |
Calibrations, Certifications and Service
Every NK product is tested and calibrated before it leaves our factory.
We guarantee that it will perform within specifications when you
receive it. If you feel an NK product is not meeting specs when you
receive it, call us and we'll make sure you are operating it correctly.
If it still appears that it may be out of spec, return it to us within
30 days of purchase and we will test and recalibrate all values at
no charge. Beyond 30 days, we offer reasonably-priced tests, calibration
services and NIST certified calibrations as well as Kestrel tune-ups.
See Test
& Calibration Services for details.
All of our measurements are traceable to the National Institute of
Standards and Technology, ensuring the reliability you need. Our
primary Calibration Standards are sent for calibration in accordance
with N.I.S.T. requirements and based on regular schedule. Only approved
laboratories and N.I.S.T themselves are used for these calibration
services. Incoming and outgoing data is supplied with the certificate
of calibration. We provide 5-7 day turnaround on most calibrations
and fast 24-hour service is available. (Rush service adds $50, including
overnight shipping back to you). Note that wind speed can only be
NIST certified to +/- 3%, although NK will only certify a unit that
falls within our +/- 2% wind speed accuracy specification.
We also offer full factory service on every product we manufacture
for as long as we make the product (and as long after as component
availability permits). If we can't repair a product, we will offer
you a brand-new replacement under our Customer Care Program (even
for accidental damage and misuse). Cost of repairs and other important
information can be found here.
We
request that you contact NK if you feel your product is not working
properly. We can often solve product issues by phone or e-mail,
saving you the time and expense of returning the unit. If we
require the product to be returned, we will issue a Return Authorization
to expedite the handling of your claim.
Our minimum charge to test a unit and process a repair is $25.
To avoid paying this charge unnecessarily, please perform simple
troubleshooting before you send in your product.
Customer Care Program
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product. Your trade-in discount applies to the same model or eligible upgrade models within the product group. The chart below lists all the products we accept for trade-in together with the price for eligible replacements. (If there is no price listed, that model is not an eligible upgrade from the trade-in.)
Your
trade-in must be surrendered to receive the discount and
cannot be retained for parts or attempted salvage.
Kestrel Trade-In |
Price of Replacement Kestrel with Customer Care Discount: |
| 1000 |
2000 |
2500 |
2500NV |
3000 |
3500 |
3500NV |
3500DT |
4000 |
4000NV |
4200 |
4250 |
4300 |
4500 |
4500NV |
1000 |
$59 |
$89 |
$159 |
$169 |
$159 |
$219 |
$229 |
$229 |
$299 |
$319 |
$309 |
$309 |
$309 |
$369 |
$379 |
2000 |
|
$77 |
$147 |
$157 |
$147 |
$207 |
$217 |
$217 |
$287 |
$307 |
$297 |
$297 |
$297 |
$357 |
$367 |
2500 |
|
|
$119 |
$129 |
$119 |
$179 |
$189 |
$189 |
$259 |
$279 |
$269 |
$269 |
$269 |
$329 |
$335 |
2500NV |
|
|
$115 |
$125 |
$115 |
$175 |
$185 |
$185 |
$255 |
$275 |
$265 |
$265 |
$265 |
$325 |
$335 |
3000 |
|
|
|
$129 |
$119 |
$179 |
$189 |
$189 |
$259 |
$279 |
$269 |
$269 |
$269 |
$329 |
$339 |
3500 |
|
|
|
|
|
$155 |
$165 |
$165 |
$235 |
$255 |
$245 |
$245 |
$245 |
$305 |
$315 |
3500NV |
|
|
|
|
|
$151 |
$161 |
$161 |
$231 |
$251 |
$271 |
$241 |
$241 |
$321 |
$341 |
| 3500DT |
|
|
|
|
|
$151 |
$161 |
$161 |
$231 |
$251 |
$241 |
$241 |
$241 |
$301 |
$311 |
4000 |
|
|
|
|
|
|
|
|
$203 |
$223 |
$213 |
$213 |
$213 |
$273 |
$283 |
4000NV |
|
|
|
|
|
|
|
|
$195 |
$215 |
$205 |
$205 |
$205 |
$265 |
$275 |
4100 |
|
|
|
|
|
|
|
|
$219 |
$239 |
$229 |
$229 |
$229 |
$289 |
$299 |
4200 |
|
|
|
|
|
|
|
|
$199 |
$219 |
$209 |
$209 |
$209 |
$269 |
$279 |
4250 |
|
|
|
|
|
|
|
|
$199 |
$219 |
$209 |
$209 |
$209 |
$269 |
$279 |
4300 |
|
|
|
|
|
|
|
|
$199 |
$219 |
$209 |
$209 |
$209 |
$269 |
$279 |
4500 |
|
|
|
|
|
|
|
|
|
|
|
|
|
$245 |
$255 |
4500NV |
|
|
|
|
|
|
|
|
|
|
|
|
|
$241 |
$251 |
Any interface is worth $20 off the cost of a replacement. Serial may be traded up for USB.
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