Free Shipping FREE US SHIPPING on all Kestrel products and accessories!

Back to Top

Kestrel Repair Request

SKU family: RAKESTREL

Is your Kestrel not functioning correctly? You can return it to us at any time for evaluation. Please enter a Repair Request here for EACH Kestrel unit you plan to return and add it to the cart, then check out.

Your order number will be your Return Authorization number - see below for shipping details. No payment is required. If there is a charge for your repair, we will contact you before proceeding further.

For fastest service, please do your best to tell us exactly what problem you are having. Select a problem area from the list, then provide additional detail in the open box. The more detail you provide, the faster we can resolve your problem. Thank you!

$0.00

Characters left: 20

Characters left: 500

Characters left: 30

* Required Fields

Kestrel Logo for Kestrel Calibration

Click on image to zoom

Details

Kestrel Repair Request Overview

Upon receiving your Kestrel, we will troubleshoot the problem or concern. If the concern relates to the accuracy of a measurement, it may be possible for the sensor to be corrected and validated, and some issues are repairable. If you unit is still under our Limited Warranty, it will be repaired or replaced for free and returned to you. If there is any charge for a repair, or if your Kestrel has an unrepairable problem and is no longer under warranty, we will contact you to authorize payment before proceeding further. If your Kestrel is unrepairable, you will have the option of trading it in for a new or upgraded model under our Kestrel Trade-In, Trade-Up Program.

 

Shipping Your Unit:  After ordering your repair service here or via phone, please note your order number so you can add it to the outside of the box as your RA#. Please pack your Kestrel securely and ship to:

Nielsen-Kellerman

21 Creek Circle

Boothwyn, PA 19061

Attn:  RA#123456 (order number)

(NOTE:  For both warranty and non-warranty repairs, we'll take care of return ground shipping at no charge to the US and Canada, but you are responsible for cost of shipping to NK. Expedited and overseas shipping is available at additional charge.)

You will also receive an email confirming these instructions. It is most important that we have your Order Number so we can promptly match your unit with your service request. You can also print your order confirmation and add it to the box. Turnaround on Kestrel Repair Requests is generally 5 to 7 days. Questions or clarifications about our repair services? Email Tech Support or call (610) 447-1555.

 

 


Be the first to review

Write Your Own Review

Only registered users can write reviews. Please, log in or register

Specifications

Weight 1.0000
Features No
Measures No
Who's Using No
Condition New
Learn more about Nielsen-Kellerman

Sign up to be notified about the
latest Kestrel product news and Special Offers!

For International Orders, Find Your Dealer