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Kestrel Repair Request Overview
Upon receiving your Kestrel, we will troubleshoot the problem or concern. If the concern relates to the accuracy of a measurement, it may be possible for the sensor to be corrected and validated, and some issues are repairable. If you unit is still under our Limited Warranty, it will be repaired or replaced for free and returned to you. If there is any charge for a repair, or if your Kestrel has an unrepairable problem and is no longer under warranty, we will contact you to authorize payment before proceeding further. If your Kestrel is unrepairable, you will have the option of trading it in for a new or upgraded model under our Kestrel Trade-In, Trade-Up Program.
Shipping Your Unit: After ordering your repair service here or via phone, please note your order number so you can add it to the outside of the box as your RA#. Please pack your Kestrel securely and ship to:
21 Creek Circle
Boothwyn, PA 19061
Attn: RA#123456 (order number)
(NOTE: For both warranty and non-warranty repairs, we'll take care of return ground shipping at no charge to the US and Canada, but you are responsible for cost of shipping to NK. Expedited and overseas shipping is available at additional charge.)
You will also receive an email confirming these instructions. It is most important that we have your Order Number so we can promptly match your unit with your service request. You can also print your order confirmation and add it to the box. Turnaround on Kestrel Repair Requests is generally 5 to 7 days. Questions or clarifications about our repair services? Email Tech Support or call (610) 447-1555.
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